All Work
Case Study
Madinah Smart City Platform & AI Assistant
Smart city platform architecture and an AI visitor assistant built on AWS Bedrock
ClientMadinah Region Development Authority
RoleSolutions Engineering Manager
TechnologiesAWS Bedrock, artificial intelligence, platform engineering
Period2021 - 2025
01
Context
2 pointsI led the architecture of the Madinah smart city platform as Solutions Engineering Manager, and designed an AI visitor assistant built on AWS Bedrock.
- Madinah receives millions of visitors each year, which calls for a smart technical architecture to improve their experience and manage urban services.
- The Madinah Region Development Authority led the initiative to build an integrated smart city platform.
02
The Challenge
2 points- Building a smart city platform serving multiple areas: urban governance, visitor experience and operational services.
- Designing a reliable AI assistant that gives visitors accurate information across multiple languages and contexts.
03
Impact & Results
2 points- An integrated smart city platform supporting the authority's operations and the visitor experience.
- An AI assistant built on AWS Bedrock serving visitors directly as part of the platform.
A practical example of how AI can serve a real urban experience, rather than remaining an experimental tool disconnected from user needs.
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